There are two methods for purchasing one of our instruments directly from the company. A custom order can be placed by contacting us directly or an instrument from our “available guitars” can be purchased.

GENERAL QUESTIONS & INFORMATION:
For questions regarding our instruments and other general information please call our main shop/offices. Our toll free number is 800-886-9469. To receive a brochure, send us your mailing address via email. Please be aware that our time is extremely limited and we are not always able to answer lengthy e-mails.

CONTACT INFORMATION:

HOURS OF OPERATION:
Our business office hours are 9AM – 6PM, Monday through Friday, EST. If you reach our recording during these hours, we are on another line. Leave us a message including the best number to reach you at and we will return your call.

AVAILABLE GUITARS:
A select few non–custom ordered guitars will be made available through e-mail from www.dpergo.com . These are select instruments from our Vintage Collection™, that previously had not been available, other than as a custom order.

These instruments will consist of tonal and aesthetic schemes created by Stefan and will be distinctive and extremely limited. The guitar will be listed for sale with specifications and photo, and will be available immediately. An e-mail notification of the exclusively available guitars will be sent to our existing customers as well as potential customers who have signed up for our mailing list announcing when a guitar will be made available.

No alterations of any type will be offered on these instruments. Availability will be limited, and is on a first come basis.

Click here for a listing of the current availible guitars.

METHODS OF PAYMENT:
All payments must be made in US Dollars. We accept Wire Transfers, Checks, Money Orders, Visa, MasterCard, and PayPal.

SHIPPING:
All instruments are shipped via UPS and shipping options include next day air, second day air, 3-day select, and ground, which varies according to location. During extreme weather conditions we reserve the right to hold or delay shipments as well as recommend alternative shipping options to help protect your instrument.

A signature is required when receiving your instrument and shipping charges, including special handling and declared value are the responsibilities of the customer. All shipments are FOB Windham, NH.

If you are shipping a guitar to D'Pergo Guitars, we recommend purchasing insurance for the declared value through UPS, or a separate policy, such as homeowners insurance or specific insurance for your instrument.

CUSTOM ORDERS:
Placing a custom order: To place a custom order, a 50% deposit is required. The process begins with a design consultation with Stefan. This is a scheduled phone consultation during which a custom Build Sheet (spec sheet) is created that outlines the details and recommendations for your custom order.

Design Consultation: If you would like to discuss a custom order, but are not immediately placing the order, the non-refundable consultation fee is $300 which will be applied towards the deposit when your order is placed.

Custom Order Terms: The custom Build Sheet documents your preferences and options in addition to Stefan's recommendations. This Build Sheet will be sent to you for review. It must be signed and returned to us to begin work on your order. A 50% deposit is required to reserve your custom order time. When the 50% deposit is received, time and materials will be allotted for your guitar, not prior to that time. If there are any changes that affect pricing, the difference will be reflected in the balance due. All sales are final.

Custom Order Timeframe: If you choose not to move forward immediately with your custom order, we will keep your Build Sheet and consultation notes on file for one year and will apply the $300 towards your deposit at the time your order is placed.

Upon completion of your consultation, Build Sheet, and receipt of deposit, you will receive an approximate delivery date. The completion date of your instrument is something we try to stay extremely close to. If your order is completed early, the balance is due upon request. The balance is due upon completion, prior to shipping.

CHANGES TO CUSTOM ORDERS:
During the building process, some changes may be possible, while others might not be. If changes are made that result in additional cost, that amount will be added to the balance which is due prior to shipping.

SCHEDULING AND LEAD TIMES:
Materials are reserved and time is scheduled when the deposit and the signed Build Sheet are received. Custom orders are not started until we have received both the deposit and approved Build Sheet. For current lead times and scheduling, you can e-mail info@dpergo.com or call us at 800-886-9469.

WARRANTY:
We offer a limited lifetime warranty for as long as you own the guitar.

SERVICE AND SUPPORT:
For our Vintage and Limited Collection customers we offer an unprecedented lifetime Service / Set up of your instrument, for as long as you own your D'Pergo instrument. For original owners, this once-a-year optional service is complimentary. The Service / Set up includes:

This is provided as a complimentary service included with the purchase of your guitar. The customer is responsible for shipping and insurance. We recommend shipping via UPS and insuring your instrument as well (declared value).

This Service & Support Plan is also available for Classic Collection instruments. A 5 year plan can be purchased for $250.

INTERNATIONAL ORDERS:
We welcome international orders and inquiries